Privacy Policy
Last updated: March 20, 2026
Information We Collect
Chicoine Chiropractic collects personal information that you voluntarily provide when you use our website, schedule an appointment, or contact us. This may include:
- Name, email address, and phone number
- Appointment scheduling information
- Health history and treatment information
- Insurance and billing information
- Messages sent through our contact form
How We Use Your Information
We use the information we collect to:
- Schedule and manage your appointments
- Provide chiropractic care and treatment
- Communicate with you about your care
- Process insurance claims and billing
- Respond to your inquiries and requests
- Improve our website and services
HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations. We maintain appropriate administrative, technical, and physical safeguards to protect your PHI.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Insurance companies for claims processing
- Other healthcare providers involved in your care, with your consent
- Service providers who assist in operating our website
- Legal authorities when required by law
Cookies and Analytics
We use Google Analytics 4 to understand how visitors find and use this website — which pages are viewed, how people arrived, approximate location from your IP address, and general device and browser details. This tells us what patients are looking for online. It is never combined with your health records and it is never sold.
Google Analytics does not load until you accept it. The first time you visit, a notice at the bottom of the page asks you to choose. Choosing Essential Only means the Google Analytics script is never added to the page and no _ga cookies are created. Your choice is remembered in your browser's local storage under chicoine-cookie-consent; clearing this site's data in your browser makes the notice reappear so you can change it. You can also install Google's Analytics opt-out browser add-on to block it everywhere, or block cookies in your browser settings.
This site also runs Vercel Analytics and Vercel Speed Insights, which count page views and measure page-load speed. They set no cookies and do not track you across sites, so they run regardless of your choice above. Scheduling happens on our practice-management provider's own site, where that provider's privacy policy applies.
When you click a link on this site that goes through to our scheduling provider, we record that the click happened, which page of this site you were on, and how you arrived here — for example whether you came from a search engine or a link somewhere else. This tells us which parts of the website are useful. It sets no cookie and stores nothing that identifies you: your IP address is turned into a one-way code that lets us recognise two clicks as coming from the same place, and cannot be turned back into an address. We do not know whether you went on to book, and this record is never connected to your health records.
Messages You Send Through This Website
When you use the contact form, your name, email address, phone number if you give one, and your message are stored in our own secure records as well as being emailed to the practice, so that your message reaches us and is not lost. Only practice staff who have been given a personal login can read it, and every person's access can be withdrawn individually.
Please do not send detailed medical information through the contact form. We will go through anything specific with you by phone or at your visit, which is the safer place for it.
If you sign up for practice updates by email, we keep your name and email address so we can send them and so we can remove you when you unsubscribe. You can unsubscribe from any email we send, and you can ask us to delete your details at any time using the contact information below.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your information
- Opt out of marketing communications
- Request a copy of your health records
Contact Us
If you have questions about this privacy policy or your personal information, please contact us at (512) 255-1777, chicoinewb@gmail.com, or visit our office at 3407 Wells Branch Pkwy Ste 625, Austin, TX 78728.